Customer Service Collaboration

Create threads from any credit file and speak online with support.
service

KEEP UPDATED WITHOUT EFFORT

Funding Suite keeps you informed of every open order or question asked using real-time dashboards. No more emailing for answers!

ordersSEE STATUS OF ALL OPEN ORDERS ACROSS ALL FILES

Funding Suite provides you with a view of all open verification, rescoring, VOEs orders across all applicants. Visual indicators quickly identify the order status, a summary of order details and your specific instructions (as shown). Enjoy the benefit of easily tracking completion of any order without needing to call or e-mail for an update.

 

CREATE ONLINE THREADS DIRECTLY WITH CUSTOMER SERVICE

Funding Suite provides an integrated communication system that connects you directly to our San Diego based customer service center. From any product file you can simply enter a question and submit it directly to us. The question is routed to our service center for immediate response – and the reply appears. Have a question about a specific tradeline? Simply click the “support” button to enter a question and the contents of the specific tradeline are included in the message. Ditto for any open service order.

Your private Funding Suite desktop organizes all ongoing threads so that you can easily stay on top of customer service response across all files. And copies of all questions and answers are archived permanently within each associated credit file so that you can easily recall previous threads from any point in history.

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